Frequently Asked Questions (FAQs)
Welcome to R-H Container Service! Below are answers to some of the most common questions about our store, policies, and services.
General Information
Q: What is the contact information for R-H Container Service?
A: You can reach us at:
• Phone: +1 8702024898
• Email: info@r-hcontainerservice.shop
• Physical Address: 20 Pear Cir, Greenbrier, AR 72058, United States
Q: What are your working hours?
A: Our working hours are Monday to Friday, 9:00 AM – 6:30 PM (CST).
Q: Where do you ship?
A: We currently ship within the United States only.
Shipping & Delivery
Q: How much is the shipping charge?
A: The shipping charge is a flat rate of $200 per order.
Q: What is your order handling and transit time?
A:
• Handling Time: 1–3 business days.
• Transit Time: 4–7 business days after the order is shipped.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery progress.
Payment Information
Q: What payment methods do you accept?
A: We accept the following payment methods:
• Visa
• MasterCard
• American Express (Amex)
• PayPal
• Discover
Q: Is my payment information secure?
A: Yes, we use secure payment processing systems to ensure your data is protected.
Returns & Refunds
Q: What is your return policy?
A: We have a 30-day return policy. Items must be unused, in their original condition, and in their original packaging to qualify for a return.
Q: How do I initiate a return?
A: To start a return, contact us at info@r-hcontainerservice.shop with your order number, item details, and reason for the return. Our team will guide you through the process.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7 business days of receiving and inspecting your return. The amount will be credited back to your original payment method.
Q: Will I incur any fees for refunds?
A: No, we do not charge any additional fees for refunds.
Products & Orders
Q: Can I cancel or modify my order after placing it?
A: Please get in touch with us as soon as possible if you wish to cancel or modify your order. Once the order is shipped, modifications or cancellations will not be possible.
Q: Do you offer exchanges?
A: We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at info@r-hcontainerservice.shop or by phone at +1 8702024898 during our working hours.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please get in touch with us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund as necessary.
If your question isn’t listed here, feel free to contact us for further assistance. Thank you for shopping with R-H Container Service!